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Frequently Asked Questions

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How do I get started?

Follow our easy sign up process to get your website protected. 

Is there a minimum subscription period?

There is no minimum subscription period. You can cancel anytime. Payments are made for the period of subscription and can be cancelled at any time leading up to the renewal date. We do not refund for early cancellation. 

For one-off tasks no subscription is required. 

Will you ensure my site is secure and up to date?

We do a full audit of every site that moves to us, noting how it works so that we can fix things should they go wrong. During this audit we will discover any vulnerabilities your site may have and fix them.

If you are running software that is out of date, we will bring it all up to date and keep it updated every month.

Can custom tasks be requested?

Yes. As long as the work doesn’t involve custom design or additional feature development, and can be done in under two hours, we should be able to do it. Tasks are limited to one at a time basis.

Our support does not cover third-party features or functions. If you need additional website upgrades we will be happy to provide you with an estimate.

What's not included?

Our Website Care plans cover a lot, but we cannot support third-party services, additional features development or custom design creation.